Annual Service Contracts
Our Annual Service Contracts provide comprehensive, scheduled maintenance for all your security and fire safety systems. With a single agreement, you get peace of mind knowing that your systems are professionally maintained year-round.
Each contract is tailored to your specific installation and includes quarterly inspections, priority emergency response, software and firmware updates, and detailed reporting on system health.
Annual contracts offer significant cost savings compared to ad-hoc callouts, and ensure your systems remain compliant with Kenyan safety regulations and insurance requirements.
What's Included
- Quarterly scheduled inspections and system health checks
- Priority emergency response with guaranteed SLA times
- Software and firmware updates included
- Detailed maintenance reports and compliance documentation
- Discounted rates on replacement parts and components
- Dedicated account manager for your property
- Coverage for all installed security and fire safety systems
- Flexible payment terms (monthly, quarterly, or annual)
Frequently Asked Questions
What is included in an annual service contract?
An annual contract typically includes quarterly scheduled inspection visits, priority emergency callout response (same-day or next-day SLA), firmware and software updates, a written service report after every visit, and discounted rates on replacement parts. The exact scope is tailored to your installed systems.
Which security and fire safety systems can be covered?
A single annual contract can cover all your installed systems — CCTV, alarm systems, access control, electric fencing, fire alarm panels, fire suppression, extinguishers, and emergency lighting. Bundling everything under one agreement simplifies administration and often reduces the per-system cost.
What emergency response times do contract clients receive?
Annual contract clients receive priority response with a guaranteed same-day attendance for critical failures and next business day for non-urgent faults. Response times are confirmed in writing in the contract SLA and are tracked for each callout.
Can I start a contract for systems installed by another company?
Yes. We carry out a one-off baseline assessment of your existing systems before the contract starts, and can take over maintenance from any previous provider. We support all major brands and can supply genuine replacement parts for equipment we did not originally install.
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Get a tailored quote for your property. Our team will assess your needs and recommend the right plan.
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Protect Your Security Investment
Regular maintenance keeps your systems reliable and extends their lifespan. Talk to us about a plan that fits your needs.
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